Shipping policy

Shipping & Returns Policy

Last Updated: September 12, 2026

1. Shipping Information

Processing Time Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays) after payment is confirmed. During peak seasons or sales events, processing times may be slightly longer.

Shipping Methods & Delivery Times We offer multiple shipping methods depending on your location and the product selected. Delivery times are estimates and do not include processing time.

  • United States:
    • Standard Shipping: 7–15 business days
    • Expedited Shipping (where available): 3–7 business days
    • Note: Due to customs and logistics, some orders may take up to 45 days to arrive.
  • International:
    • International Shipping: 10–30+ business days (varies significantly by country and customs processing).

Tracking Your Order Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. If you do not receive a tracking number within 5 business days of shipping, please contact us.

Shipping Delays Please be aware that delays can occur due to customs clearance, weather conditions, or high demand. We recommend checking the estimated delivery window provided during checkout. If your order has not arrived 45 days after the estimated delivery date (for US orders) or 60 days (for international orders), please contact us immediately, and we will investigate the status with our logistics partners.

Shipping Address Changes If you need to change your shipping address, please contact us immediately before your order is processed. Once the order has been shipped, address changes cannot be made, and we cannot be held responsible for packages returned to the sender or lost due to incorrect addresses provided by the customer.

Lost or Stolen Packages If your tracking shows the package was delivered to your address but you cannot find it, please check with your household members, neighbors, or local mailroom. If you believe the package was stolen or lost in transit, please contact your local post office or carrier first. If they confirm the package is lost, please reach out to us with the official report so we can assist with a refund or replacement.

2. Returns & Refunds

Return Eligibility TeemDrop dropshipping orders are only eligible for returns or refunds under the following conditions:

  • Defective/Wrong Item: If you received a damaged, defective, or incorrect item.
  • Non-Delivery: If your order has not arrived within the guaranteed timeframe (45 days for US orders).
  • Returns for Change of Mind: We accept returns for non-quality issues (e.g., "I changed my mind" or "It doesn't fit") only if the item is unused, in its original packaging, and returned within 7 days of the delivery date.

Return Process We do not accept returns sent directly to a warehouse address. To initiate a return:

  1. Contact Us: Email us at hydrobrushsupport@gmail.com with your order number and photos of the item (for quality issues) or a brief explanation (for change of mind).
  2. Authorization: Our team will review your request and provide specific return instructions, including a Return Merchandise Authorization (RMA) number if applicable.
  3. Shipping the Item: Once authorized, you will be provided with the correct return address. You are responsible for providing a reliable tracking number for the return shipment.

Return Shipping Costs

  • Quality Issues: If the item is defective or we sent the wrong product, we will cover the cost of return shipping or provide a prepaid label.
  • Change of Mind/Size Issues: The customer is responsible for all return shipping costs. We do not reimburse return shipping fees unless the error was ours.

Refunds

  • Processing Time: Refunds are processed within 5–10 business days after we receive the returned item and verify its condition.
  • Issuance Method: Refunds will be issued to your original payment method. Please note that it may take an additional 3–5 business days for the funds to appear in your account depending on your bank.
  • Shipping Costs: Original shipping fees are non-refundable unless the item was defective or we made an error.

Non-Returnable Items Custom-made or personalized items (e.g., Print-on-Demand products), clearance items, and gift cards are final sale and cannot be returned unless they are defective.

3. Contact Us

If you have any questions about your order, shipping times, or the return process, please reach out to our support team. We are here to help.

  • Email: hydrobrushsupport@gmail.com.
  • Response Time: We typically respond within 24–48 hours.
  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)